We're here to answer your questions
We’d love to speak to you! Please call our Customer Service Helpline on 0333 220 1907 which is open every day Monday to Friday 9.00am - 5.30pm. Alternatively you can email us at firstname.lastname@example.org. We will get back to you within 24 hours.
Ordering is easy! Simply add items to your bag, and then proceed to checkout. If you have any queries when ordering please contact us by calling 0333 220 1907 or email us at email@example.com
No, although setting up an account with us is a simple process, which will only need to be done once and makes your future shopping a simple and smooth experience.
If you have any queries when ordering please contact us by calling 0333 220 1907 or email us at firstname.lastname@example.org
You will receive a confirmation email from us advising you that your order will be processed shortly, if you do not receive this email, please check your spam/junk folder, as sometimes your security setting will send your messages here. If you still do not receive an email, please contact us by calling 0333 220 1907 or email us at email@example.com
Orders are delivered by UKmail although we may occasionally use different couriers.
We have two options for delivery:
|United Kingdom||Before 1pm||UK Mail||£5.95||Next day delivery||Free|
|United Kingdom||After 1pm||UK Mail||£5.95||2 Working days||Free|
|UK Highlands, Channel Islands, and Isle of Man||UK Mail||£5.95||2 - 5 Working days||Free|
We also ship to the USA. To understand more about USA shipping and any other shipping queries click on the link below:
Delivery and Returns
We want you to be delighted with your purchase. If you are not entirely happy you may return them to us within 14 days of receipt for full price merchandise and 7 days for sale merchandise. We will be happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging including the return tag.
To understand more about Returns click on the link below:
Delivery and Returns
Promotion codes do not work on Sale lines and cannot be used in conjunction with any other offer.
If you have any issues please contact us by calling 0333 220 1907 or email us at firstname.lastname@example.org
At Hope we celebrate curves, we think body shape is more relevant than the number, so we have devised a sizing system that focuses on just that. Our clothes are designed to enhance and to work with your height and proportions to create your best ever silhouette. We aim to fit women who are a UK dress size 8-20 and the majority of our collection is in 3 sizes:- Freesize: to fit sizes 8-20 ; Dual Slim: to fit sizes 8-14 ; Dual Curvy: to fit sizes 16-20. If you fall between these sizes, such as a size 14-16, we offer free returns so if you order more than one size to try on at home you can return the other for free
We’d love to hear from you! Please please contact us at email@example.com
Sizing at Hope is about body shape rather than a specific number, so the collection is cleverly cut to work with height and proportion. The collection will dress women from size 8-20 and 90% of the collection will come in three sizes:
Dual Slim (8-14)
Dual Curvy (16-20)
Styles where fit is more critical, like trousers, will be offered in four sizes:
Super Slim (8)
Super Curvy (18-20)
Selected Foundation pieces and Dresses will come in regular and long lengths and trousers will be in one length which can then be altered free of charge.
Free Trouser Alterations
All our trousers are hemmed to a long length which is variable dependent on the style and can be altered free of charge, just choose your preferred length as outlined below when placing your order. Next day delivery is not available for alterations, orders placed pre 1pm will be delivered within 3 days excluding weekends, items ordered post 1pm will be delivered within 4 days excluding weekends. Sorry but garments which have been altered will not be eligible for a refund or exchange. This does not affect your statutory rights.
|STYLE NAME||COLOUR||PRICE||STYLE NUMBER||INSIDE LEG MEASUREMENT||ALTERED TO|
|NARROW STRETCH TROUSER||BLACK||£95.00||BOAW 0009||80cms (31 1/2 ins)||76 cms (30 ins) or 72 cms (28 ins)|
|LEATHER STRETCH TROUSER||BLACK||£195.00||BOAW0010||83CM (32 ins)||76 cms (30 ins) or 72 cms (28 ins)|
|RELAX PANT||BLACK||£150.00||BOAW 0011||84CM (33 ins)||79 cms (31 ins) or 74cms (29 ins)|
|WIDE STRETCH TROUSER||BLACK||£110.00||BOAW 0012||84CM (33 ins)||79 cms (31 ins) or 74cms (29 ins)|
To understand more about Hope sizing click on the link below:
How Hope sizing works
Click here and we will email you with a link where you can choose a new password.
We accept Visa, MasterCard, Visa Debit, Visa Delta, and PayPal. All payments are processed through a secure checkout system provided by Stripe. All first-time orders must be sent to the cardholder's billing address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly